Q1
What is the warranty policy for the machine and laser source?
We offer a 2-year warranty for the whole machine and 1-year for the laser source. During this period, if parts fail due to manufacturing defects, we ship replacements via International Express for free.
Q2
Is the machine difficult to operate? Do I need installation?
No installation is required; it is plug-and-play. The system is designed for intelligent operation. We provide detailed user manuals and video tutorials. Even a beginner can master it within hours.
Q3
How do you handle technical support if I have issues?
Our engineers guarantee a response within 1 working hour. We offer lifetime free technical support via Video Call, TeamViewer (remote control), WhatsApp, or Email to guide you step-by-step.
Q4
Does the laser cleaning damage the substrate (base material)?
No. We use non-contact cleaning technology. By adjusting the pulse width and frequency, it achieves precision targeted descaling without damaging the underlying metal surface.
Q5
What materials can the laser welder handle?
It supports multi-material welding, including Stainless Steel, Carbon Steel, Aluminum, and Galvanized Sheet. The weld seam is durable, smooth, and requires minimal secondary polishing.
Q6
Is the machine environmentally friendly?
Yes. Compared to chemical cleaning or traditional welding, our fiber laser technology is eco-friendly, produces no chemical pollution, and is energy-saving with high conversion efficiency.
Vutii Beauty
