Q1: What are the shipping methods and delivery timelines?
We offer flexible shipping solutions depending on your requirements, including express door-to-door air freight (such as DHL, UPS, TNT, FEDEX) and sea transportation. Delivery typically takes 3 to 7 working days if stock is sufficient, or it can be negotiated.
Q2: How is the product packaged for transport?
We use standard export packaging to ensure the safety of your machine. Options include robust wooden cases, heavy-duty cartons, or aluminum flight cases.
Q3: What payment methods do you support?
We accept multiple secure payment options, including T/T (Telegraphic Transfer), Western Union, Escrow, and other standard transaction protocols.
Q4: What warranty and after-sales service is provided?
We offer a 1-year warranty on the host machine. Our dedicated support team is available via telephone, online chat, webcam, or video calls to resolve any issues. Should any problems arise, prompt assistance and solutions will be provided.
Q5: Are the machines certified for quality and safety?
Yes, all our machines carry the CE certification. This ensures compliance with international quality, safety, and health standards under strict quality management processes.
Q6: Do you provide instructions or training on how to operate the machine?
Yes! We supply a comprehensive user manual and detailed instructional videos for operation and treatment protocols. In addition, our consultants are available 24/7 to guide you through any questions you may have.